General Terms and Conditions


  • Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.
  • All payments are subject to the following conditions:

-The description of services of matchmaking is specific to your need when you log in with your unique password. Normally payment is required in advance (i.e. before you commence your activity).

All Fees quoted are in Indian Rupees. The Alliance Française de Pondicherry reserves the right to change the fees at any time.

-Your payment will normally reach the Alliance Française de Pondichery account to which you are making a payment within two working days.

-We cannot accept liability for a payment not reaching the correct Alliance Française de Pondicherry account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

-If the card supplier declines payment the Alliance Française de Pondicherry is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

-In no event will the Alliance Française de Pondichery be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.


Refund Policy

-If the Customer leaves the Alliance Française de Pondichery before they complete their service period, there shall be no entitlement to a refund of paid service fees.

-Refunds, if applicable, at the discretion of the Management, will only be made to the debit/credit card used for the original transaction. For the avoidance of doubt nothing in this Policy shall require the Alliance Française de Pondichery to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid.


Privacy Policy

This Privacy Policy applies to all of the products, services and websites offered by Alliance Française de Pondicherry. Sometimes, we may post product specific privacy notices or Help Centre materials to explain our products in more detail.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at [email protected] OR [email protected]

Information we collect and how we use it for our Alliance Française de Pondichery.


Changes to our Privacy Policy

Alliance Française de Pondichery reserves the entire right to modify/amend/remove this privacy statement anytime and without any reason.

Nothing contained herein creates or is intended to create a contract/agreement between Alliance Française de Pondichery and any user visiting the Alliance Française de Pondichery website or providing identifying information of any kind.


DND Policy

If you wish to stop any further sms/email alerts/contacts from our side, all you need to do is to send an email: at [email protected] OR [email protected]  with your mobile numbers and you will be excluded from the alerts list.



èFees once paid will NOT be refunded under any circumstances unless the course is cancelled by Alliance Française de Pondichery. Under legitimate circumstances a credit of the fees paid or a transfer (from one batch or term to another) can be granted to the candidate who had registered with us. Please note that course fees will NOT be transferred to any other person.


-Transfer from one batch to another batch of the same level will only be allowed on payment of Rs. 2,500/- strictly on the basis of availability of seats in the desired batch.

-There will be an additional 18% GST to the basic course fee.

-Transfers or credits will NOT be allowed once the course has started.

-Your will be a Membership to Alliance Française de Pondichery on the date of commencement of a class (Rs. 450/- for 2 months).

-Fees can be paid online via our kiosk via credit or debit card payments and also by IMPS/NEFT, QR Code or UPI. Cash payments or cheques are authorized only in the reception. In case of dishonor of cheques (including stop payments), Alliance Française de Pondichery reserves all rights to take necessary action including blacklisting the concerned student on ALL international French examinations. In case of any queries regarding payments (including payments via NEFT transfers), please send an e-mail to [email protected] OR [email protected].org

-Anyone between 8 to 14 years of age can register for the first level i.e. A1 (Week end Courses/ Weekend Courses).

-Anyone aged 15 years or above can register for the first level i.e. A1 (Adult Courses/ Regular Courses).


For ALL levels EXCEPT A1, you will need to produce at least ONE of the following certificates in case you have never studied at Alliance Française de Pondichery before:

An authorized certificate at the time of enrolment (i.e. either the DELF certificate of the previous level OR an Alliance Française Network Class Certificate of the Previous Level OR an authorized certificate such as DFP or DELF/DALF). The said certificate should have been obtained within 6 months from the date of registration.

In case you do NOT have ANY of the certificates mentioned above, it is mandatory to appear for a placement test (Rs. 900/- including GST) available online. Results are valid for 3 months (ongoing/upcoming term). The placement test is also mandatory for ANY student who has taken a gap of more than 2 months from their previous French Course/Exam.


-Alliance Française de Pondichery reserves the right to postpone or cancel a class in case the minimum number of students required for a batch has not registered.

-We keep a track of each student’s attendance. In case you will be unable to join the class, please try to inform the teacher well in advance. Please note that teachers will NOT repeat the portion missed out by a student because they were unable to attend any lecture(s), irrespective of the circumstances.

-Recording of the lectures in any form is strictly prohibited. Alliance Française de Pondichery reserves the right to take action on this front as per its discretion.

It is mandatory to join the class on time. Teachers will NOT repeat the portion missed out by a student because they joined late.

-Alliance Française de Pondichery observes important national holidays (The teacher will inform you). We do NOT conduct any classes on these days and the hours missed during these holidays will NOT be made up for under any circumstances.

-The Course Fees does NOT include the Study Material – this has to be purchased separately. We will provide you the link wherein you can purchase hard copies of the same directly from the publisher. Kindly note that the study material is non-refundable. Hence, we request you to purchase it only AFTER you receive a notification from our end to proceed on this front.

-We strongly recommend that you to keep an eye on our OFFICIAL social media handle (Facebook, Twitter, Instagram, Linkedin, and Youtube) for information about our French Courses and Cultural events!


For any other relevant queries, please contact us SOLELY through e-mail  [email protected] OR [email protected]

-Please note that we respond to queries in the order we receive them DURING working hours (Mon to Fri: 9:00 am-6.45 pm | Sat – 9am to 1pm | Lunch Break – 1pm to 3pm on all 6 days).


Please allow us at least ONE working day to revert to your query.

Contact Détails:

Address: 58, Rue Suffren, 605001 Pondichéry.

Tel: 0413 233 81 46 / 233 43 51

Whatsapp number: +91 84893 89511